Quantum Caring



what is Quantum Caring?

  • Quantum is the minimum amount of any physical entity involved in an interaction

  • Caring is a physical entity that is requisite to nurturing, therapeutic human interactions imbued with emotion, psychology and spirituality

  • Quantum Caring taps into our understanding of how everything matters to the tiny infants and families we serve in the NICU and beyond.

  • The Quantum Caring approach uses the core measures for trauma-informed, age-appropriate care as the evidence-based catalyst to transform how care is rendered and received for infants, families and professionals in your unit.

  • Utilizing the model for improvement and other methodologies from the Institute for Healthcare Improvement, the program's results-oriented approach ensures a tangible return on your investment 

Quantum Caring (QC) is a cultural transformation program designed to facilitate the adoption and integration of the core measures for trauma-informed, age-appropriate care into your culture of care.  These core measure sets are endorsed by the National Association of Neonatal Nurses, Canadian Association of Neonatal Nurses, Canadian Association of Perinatal and Women's Health, and the Council of International Neonatal Nurses.

Program timelines range from 6 months to 3 years. Whether you want to focus on one select core measure or adopt all five core measures your transformation goals and objectives inform your timeline!

The program includes:

  • A pre-program staff perception survey regarding trauma-informed care practice environments

  • An on-site environment of care audit to corroborate survey results

  • Creation of a Project Steering Committee

  • In-person and virtual staff education over the program period covering the latest research findings relative to early life adversity and toxic stress as well as evidence-based best practices across the five core measures

  • Coaching, mentoring, and project management with project lead and project champions

  • Leadership development trainings and resources for project lead

  • Focused training sessions for project lead and project champions specific to improvement methodologies and implementation strategies

  • Accountability check-ins

  • Resources and support to develop new hire training materials that support your cultural transformation goals

  • Resources and support to incorporate behavioral expectations specific to your transformation goals into your annual staff performance evaluations

  • And so much more aimed at ensuring your project success

CEC was chosen based on its comprehensive approach to age appropriate care for preterm and critically ill infants, using the guideline for practice endorsed by the National Association of Neonatal Nurses. Mary is such an energetic and convincing speaker — having her provide education for all bedside providers—nursing, respiratory therapists, and rehab staff—inspired us to adopt improved care practices to reduce the trauma of hospitalization for our babies and their families. We have instituted long lasting practice changes that were developed by the teams working with Mary. Our work on interdisciplinary teams has increased collaboration on improving care practices. We have seen an increase in professional development — our unit presented six posters at national conferences, as well as two podium presentations about research projects that were part of the three-year project of working with CEC. Mary’s enthusiasm for “looking at the evidence” and measuring and sharing our experiences has promoted the professional growth and development of many of our newest nurses!
— Myra Rolfes, MN, BSN, RNC-NIC Staff Nurse, Leader, Children’s Healthcare of Atlanta at Egleston Atlanta, Georgia, USA (36 month Quantum Caring Program)

The 5-Pillars of Your Quantum Caring Program include...

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  1. Evidence-Based Practice

  2. Quality / Practice Improvement

  3. Frontline Accountability

  4. Leadership Engagement

  5. Standardization

Mary Coughlin is one of the most inspirational leaders and change-makers I have ever encountered. She listens to your dreams, quickly points out the key factors that you should work on to make them happen and then starts providing you with tools so you can make the changes happen, keeping you in check with the goals you established but setting you free once you are stronger, so the merit of what you accomplish will be yours.
— Ana Garcia, Chief Nurse, CHLC – Pólo Maternidade Dr. Alfredo da Costa, Lisbon Portugal (6-month Quantum Caring Program)


The Babies and Families are Waiting!

A person is a person, no mater how small.
— Dr. Seuss, Horton Hears a Who