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Quantum Caring Pilot Program Launch

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Quantum Leap

A 6-month program to create cultural transformation that changes lives and changes outcomes for your patients, your unit, and yourself!


  • How to create a vision for the future with clear goals and objectives that your colleagues and unit can connect with and implement
  • How to design a high impact change program linked to specific outcomes for your unit
  • How to effectively implement cultural change that transforms outcomes for babies and families
  • How to anticipate obstacles in implementing changes and have clear strategies to overcome objections
  • How to create personal transformation and increase your confidence applying research based tools and techniques

Program Goal

Create a tribe of international empowered change makers who have the skills, confidence and competence to effectively transform the experience of care for hospitalized infants, families, and clinicians

Program Outcomes:

  • Knowledgeable clinicians who actively advocate for patients and their families through the consistently reliable provision of evidence-based best practices in trauma-informed, neuroprotective care.
  • Authentic, effective change agents guided by healing intention to transform the experience of care for patients, families and clinicians.
  • Engaged and empowered staff with internal tenacity & grit supported by a commitment to personal wholeness that sustains their efforts to create consistently compassionate healthcare
  • Measurable results that impact key performance indicators for family centered, trauma-informed critical caring care ready for presentation and /or publication



The science track is led by Mary Coughlin MS, NNP, the internationally recognized expert in the field of trauma-informed care for neonates and infants. With over 35 years of nursing experience, Mary immerses you in a curriculum framed by the principles and practices of trauma-informed critical caring.  

This track includes a monthly group call and two additional 1:1 calls each month to support your project success        

Group Call Topics

  1. The Core Measures for Trauma-informed Critical Caring
  2. Essentials for Quality Improvement (QI)
  3. Implementation Science
  4. What Gets Measured Gets Managed
  5. Writing Up Your Improvement Work
  6. Abstract Development and Next Steps

One-on-One Calls

  • Review Staff Perception Survey Results and Audit Results; ID 3 Quality Improvement Opportunities
  • Identify specific learning needs, data points, and potential barriers for QI project based on literature search 
  • Draft a test of change (TOC) 
  • Perform the test / How did you work through the test, did you uncover additional steps? Do you need additional resources?
  • Outline Implementation Steps / Draft a Strategy
    Review implementation strategy with stakeholders at your facility
  • Implement plan. Collect observations, data over the initial implementation period
  • Discuss observations, insights, staff feedback (formal/informal) and data points (if applicable).
  • Discuss how the implementation is going; discuss sustainability and spread strategy; identify where the learner would like to publish / present their project
  • Draft a timeline for manuscript development / submission


Mel MacIntyre, a Certified High Performance Coach leads the soul track. Mel mentors, challenges and supports you through group training and coaching sessions with your peers. Using specific research based tools and techniques you will reach a whole new level of confidence and success.

This track includes two monthly group coaching and training calls that support you through tribe learning to take the challenges you are facing and use them to create positive changes in how you operate and achieve results.

Group Call Topics

  1. Creating Clarity - Developing a Vision
  2. Setting Goals & Priorities
  3. Developing Resilience and Managing your Energy
  4. Getting Super Productive - Creating Focus and Minimizing Distractions
  5. Planning your Changes and Overcoming Obstacles
  6. Persuasion and Influence - Help Others to Deeply Connect with the Change to be Implemented
  7. Developing your leadership – ownership, confidence and creating support
  8. Communication and engagement – developing shared ownership of methods and results with parents and clinicians
  9. Two open topic calls for Q&A and sharing wins & challenges

The program has been awarded 16 contact hours in accordance with 244 CMR 5.04 Massachusetts Board of Registration in Nursing.